Q . What happen if I get a registration error?

A number of reasons this can happen

First is to double check that the correct registration name and number has been entered. You will be suprised on how many case that resulted from typing error. The easiest way is to enter the code is directly copy and paste from the order confirmation email. Also important is that the registration name and code will be case sensitive, so make sure you have enter the detail exactly as supplied.

Second check that you have the correct "proxy server" setting and also a live internet connection open at the time. Without open internet connection it is impossible for the software to verify the code with the server. Without a correct "proxy server" some internet service providers require you to use, it is impossible for you to register as well. You internet service provider or system administrator can provide you with the required information regarding this. Also another thing to take note is that often in a local area network, a proxy address similar as CYCLONE:8080, or SERVER:8080, etc will often be used. For submission v7.0 you need to use the IP address of the proxy server in this case.

Third case, there might be some other problems which are not covered in the two cases described above, please email to contact us and attach the error.log file which is located in the submission v7.0's program directory.