Q. I have entered a proxy server, why I still have problem
with connection?
Check
that your internet service provide or local system use
proxy server or direct connection.
If
in the case direct connection, just goto "file/configuration"
area and make sure you have the correct setting chosen.
If a proxy server is required, please goto "file/configuration"
and make sure you have the correct proxy server chosen.
It
is not uncommon in a local area network or internal
network, that a computer name is used for proxy server
name, such as CYCLONE, PROXY, etc. These are not valid
internet address, if having trouble, use the IP address
of the proxy server and it should work fine. For example
such as 192.168.0.1 and such.
Check
with your system administrator or Internet Service Provider
for detailed information regarding proxy server.
If
problem persist, please contact our support and attached
the error.log file located in the submission v7.0's
program directory with the email.
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