Q. I upgrade to express version to standard version and had to reinstall the software, now mine registration code does not work anymore, what do I do about it?

Because the product was originally registered as express version and standard version was upgraded later on. You need to register the express version first and then upgrade it to the standard version. This can be done by going to "help/version upgrade" and enter the upgrade standard version code.

Above procedure applies to the express to enterprise and standard to enterprise upgrade as well.

In the case this does not solve the problem, please attached the error.log file located in the submission v7.0's program directory with email and contact our support.