Product Line Policies |
Support Policy |
| » Software products
are supported for life for free! The term Life, refers
to the life cycle of
the product, not the life of the person who purchased it.
The term Life Cycle, refers
to the major version number of a product.
For example, the previous version of Submission was 6.1.49. The
three components of the version number are as follows: <Major
Version Number>.<Minor
Version Number>.<Hot
Fix Number>.
The software is updated and supported until the major version number is updated. When the number goes up, the previous version's life cycle is over. You may continue to use the software for as long as you wish, but the software will no longer have software updates for bug reports six months from the retirement date. We offer all existing customers a large discount to upgrade to the next major version. Due to the time and effort placed in creating a new major version of the product, there is an upgrade fee. |
Upgrade Policy |
| » Software products
are updated for life for free! The term Life, refers
to the life cycle of
the product, not the life of the person who purchased it.
The term Life Cycle, refers
to the major version number of a product.
For example, the previous version of Submission was 6.1.49. The
three components of the version number are as follows: <Major
Version Number>.<Minor
Version Number>.<Hot
Fix Number>.
The software is updated and supported until the major version number is updated. We post minor version updates on our website and you may download and use them for free during a product's life cycle. When the major version number goes up, the previous version's life cycle is over. You may continue to use the software for as long as you wish, but the software will no longer have software updates posted on our website. Normally, if you purchased a product less than 30 days to a major version release, we will update your product for free. For Submission v7.0, this means that if you ordered the Submission 2000 v6.x in January 2003, you qualify for the upgrade for free. To get a free upgrade, please send an email, with you client ID to support@apexpacific.com. The price for new version 7.0 has been increased After 3 years re-development and the investment of hundreds of man hours, the all new version 7.0 of Submission has been released. We have received a great deal of feedback requests from our customers and we listened and incorporated them into the product. Our price for Submission has not changed in over 2 years. With all the new features and hundreds of improvements, the price for the new version has been increased to cover the research and development cost as well as the free technical support we offer. You may see the new prices for the full version by viewing the price list. Although the the prices have increased quite a bit, they are in line with the pricing structure of similar products available on the market that do not even offer the feature we do. More than a 50% discount for upgrade to the new version for existing clients We offer our existing clients a large discount to upgrade to the new version of our products. Along with the new price, comes many more features. Here is the upgrade plan for all other customers: |
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